What size am I?
How can I pay for my order?We accept payments from Visa, MasterCard or regular bank account payments - all through PayPal... a service you do not need to sign up for to use! We do not accept personal cheques or American Express.
Do you sell Gift Vouchers?
We do! Please send a message through our 'Contact' page for more details.
How long will my order take to arrive?
An email will be sent to verify approximate delivery . If in Australia, your purchase will be sent via Courier. Please allow 2-10 days, depending on your area.
We can express post to you for an additional charge, please contact us prior to purchasing to arrange this.
For prompt deliveries, we recommend shipping to a business address where possible. All deliveries are made on Weekdays only (excluding public holidays).
How much is postage?
Within Australia, postage is free. Next Day delivery is available to most areas via Australia Post Express - for an additional charge.
Do you ship outside of Australia?
We do, however this has not yet been calculated on our website. Please contact us for an accurate quote.
Can I exchange if I change my mind?
If you find that your Franki + Isobel sleepwear doesn't fit, or you would prefer to exchange it for another style, you can exchange it with the following conditions:
- Returns are made within 14 days of receipt of goods
- Postage for the return and the replacement goods are payable by you
- All tags are attached, the garment is not worn and is unmarked.
For further information, please ensure you read our Terms and Conditions or send a message through our 'Contact' page....
Lots of love,
Franki and Isobel xx